Customer Service Training

Customer Service and Critical Thinking

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​​​​​2244 Church Avenue, Brooklyn, NY 11226
T: (718) 282-0108

Program Summary:  CAMBA’s Customer Service and Critical Thinking prepares clients for positions in various customer service fields. The curriculum includes scenario-based, problem-posing techniques exploring customer service themes such as:

• Communicating effectively on the telephone
• Taking initiative
• Using computers to process information
• Working and serving customers in a diverse environment

Clients learn the challenges and benefits of working with the public, considering various techniques and advice, perspectives, and their own experiences, both as employees and as customers. Clients gain an understanding of customer expectations and learn specific techniques and strategies to best serve customers. Classroom instructors use short readings, quizzes, vocabulary lessons and writing exercises to engage clients.

Clients visit businesses, analyzing them in the context of class discussion. Clients leave with an increased awareness of exceptional customer service and how to turn a negative customer service interaction into a positive experience.

Eligibility:  Adults, 18 years or older who are work-authorized in the U.S. and who have a High School Diploma, GED or HSE. Must be a NY State resident.​


Clients Served Annually: 220


Referrals Accepted: Yes